Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.

 What control panel do you support?

We support cPanel, DirectAdmin, and ISPConfig. We recommend DirectAdmin.

 Can you install control panel and any software I need?

Yes. We can install cPanel, DirectAdmin, and ISPConfig and set it up for you. We can also install...

 If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

 Can you really fight spam? Am I 99% free from it?

Yes. With our own RBL system and spam configuration setup, your server will be spam-free 99%.  

 What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

 Do you have your own custom modsecurity rules?

Yes, we do. With our own modsecurity rules setup, your sites will be protected from hacking...

 Do you monitor my server 24/7?

Yes. With our own monitoring system as well as multiple external monitoring systems, it will SMS...

 Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...

 Can you help with data migration

Yes. When you first sign up, we can provide free migration from your old server. We can also...

 I have more questions, how can I contact you?

You can email us at [email protected] or by visiting our client area here and submit a...

 How is your server management service different from other providers?

First, we do not use any automation script to secure the server. We do it manually. We also...

 If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

 How long have you been in the business?

Since December 2001. We started our business locally then started to go online by registering the...

 Is your management service proactive?

Yes! Once we notice your server is overloading or if there is a problem with your server, we...

 Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

 Can I cancel my account with you anytime?

Yes, just email billin[email protected] 1 week in advance for cancellation requests.

 Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

 If I can't fix my script or my client's script, can you help me?

Yes. We will try our best to fix it even though it is NOT included in the server management...

 Are there any discounts if I'll have all my servers managed by you?

Yes. Just email [email protected]

 Do you track and stop spammers sending spams from my server?

Yes. We will also provide you with details on the spam.

 If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...

 How long can you secure my server after payment?

Within 24 hours. You will receive all the details of what has been done in the server after...

 Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...

 Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...

 Are there any hidden fees?

No, there are no additional or hidden fees.

 Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...

 Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...