Is your management service proactive?



Yes!

Once we notice your server is overloading or if there is a problem with your server, we will login to your server and investigate it and fix it. In other words, we do not wait for you to report a problem, we have monitoring in place and in case we find any issue we fix it even before you know it.


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Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Can you really fight spam? Am I 99% free from it?

Yes. With our own RBL system and spam configuration setup, your server will be spam-free 99%.  

Are there any hidden fees?

No, there are no additional or hidden fees.

What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...