If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Are there any hidden fees?

No, there are no additional or hidden fees.

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...