If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Are there any hidden fees?

No, there are no additional or hidden fees.

What control panel do you support?

We support cPanel, DirectAdmin, and ISPConfig. We recommend DirectAdmin.

Do you monitor my server 24/7?

Yes. With our own monitoring system as well as multiple external monitoring systems, it will SMS...