If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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What control panel do you support?

We support cPanel, DirectAdmin, and ISPConfig. We recommend DirectAdmin.

Can you help with data migration

Yes. When you first sign up, we can provide free migration from your old server. We can also...

Are there any hidden fees?

No, there are no additional or hidden fees.

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...