Do you have emergency ticket system?



Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we will be on it in less than 15 mins.

 

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Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

Can you help with data migration

Yes. When you first sign up, we can provide free migration from your old server. We can also...

Is your management service proactive?

Yes! Once we notice your server is overloading or if there is a problem with your server, we...

Do you have your own custom modsecurity rules?

Yes, we do. With our own modsecurity rules setup, your sites will be protected from hacking...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.