If my site is not working, can you help?



Sure. We can help you fix server problems involving software or security issues.



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If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.

Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

Are there any hidden fees?

No, there are no additional or hidden fees.