Do I need to pay if I want to change the server and secure it again?



Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there are a lot of works to be done. This is also to avoid abuse of our admin service.



 

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Do you monitor my server 24/7?

Yes. With our own monitoring system as well as multiple external monitoring systems, it will SMS...

I have more questions, how can I contact you?

You can email us at [email protected] or by visiting our client area here and submit a...

Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.