Do I need to pay if I want to change the server and secure it again?



Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there are a lot of works to be done. This is also to avoid abuse of our admin service.



 

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Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...

What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

Are there any hidden fees?

No, there are no additional or hidden fees.