Are my server's password and other server details treated securely?



Yes. We keep your password and other server details protected and only those responsible techs have access to them.

 
Additionally, our techs can ONLY login for a specific internal IP and will be logged in the server.

 

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Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...

If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.