If I change my root password, should I inform you?



Yes. This is very important so we can monitor your server carefully. We need the password to do monthly updates of your server and fix any error quickly.





 

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What control panel do you support?

We support cPanel, DirectAdmin, and ISPConfig. We recommend DirectAdmin.

If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Can you really fight spam? Am I 99% free from it?

Yes. With our own RBL system and spam configuration setup, your server will be spam-free 99%.  

If I can't fix my script or my client's script, can you help me?

Yes. We will try our best to fix it even though it is NOT included in the server management...

Is your management service proactive?

Yes! Once we notice your server is overloading or if there is a problem with your server, we...