If I can't fix my script or my client's script, can you help me?



Yes. We will try our best to fix it even though it is NOT included in the server management service.

 

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Do you monitor my server 24/7?

Yes. With our own monitoring system as well as multiple external monitoring systems, it will SMS...

Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...

Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

Can I cancel my account with you anytime?

Yes, just email [email protected] 1 week in advance for cancellation requests.

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.