If I can't fix my script or my client's script, can you help me?



Yes. We will try our best to fix it even though it is NOT included in the server management service.

 

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Can you really fight spam? Am I 99% free from it?

Yes. With our own RBL system and spam configuration setup, your server will be spam-free 99%.  

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...

If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...