Do you support phone or live chat?



No. Only help desk ticket. Live chat and phone are only for Sales related questions.

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Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...

If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Can I cancel my account with you anytime?

Yes, just email [email protected] 1 week in advance for cancellation requests.

I have more questions, how can I contact you?

You can email us at [email protected] or by visiting our client area here and submit a...

Are there any hidden fees?

No, there are no additional or hidden fees.