Is your management service proactive?



Yes!

Once we notice your server is overloading or if there is a problem with your server, we will login to your server and investigate it and fix it. In other words, we do not wait for you to report a problem, we have monitoring in place and in case we find any issue we fix it even before you know it.


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If I can't fix my script or my client's script, can you help me?

Yes. We will try our best to fix it even though it is NOT included in the server management...

What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

Do you track and stop spammers sending spams from my server?

Yes. We will also provide you with details on the spam.

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.