If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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Can I cancel my account with you anytime?

Yes, just email [email protected] 1 week in advance for cancellation requests.

What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

Is your management service proactive?

Yes! Once we notice your server is overloading or if there is a problem with your server, we...

Can you help with data migration

Yes. When you first sign up, we can provide free migration from your old server. We can also...

Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...