If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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How is your server management service different from other providers?

First, we do not use any automation script to secure the server. We do it manually. We also...

Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

How long can you secure my server after payment?

Within 24 hours. You will receive all the details of what has been done in the server after...