If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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Are there any hidden fees?

No, there are no additional or hidden fees.

Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.

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Can I cancel my account with you anytime?

Yes, just email [email protected] 1 week in advance for cancellation requests.