If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




Je li Vam ovaj odgovor pomogao?

 Ispiši članak

Također pročitajte

Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...

Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...

Is your management service proactive?

Yes! Once we notice your server is overloading or if there is a problem with your server, we...

I have more questions, how can I contact you?

You can email us at [email protected] or by visiting our client area here and submit a...

How long have you been in the business?

Since December 2001. We started our business locally then started to go online by registering the...