If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




這篇文章有幫助嗎？

 列印本文

Also Read

How long can you secure my server after payment?

Within 24 hours. You will receive all the details of what has been done in the server after...

Do you have your own custom modsecurity rules?

Yes, we do. With our own modsecurity rules setup, your sites will be protected from hacking...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...

I have more questions, how can I contact you?

You can email us at [email protected] or by visiting our client area here and submit a...