Do you have emergency ticket system?



Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we will be on it in less than 15 mins.

 

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If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

If I can't fix my script or my client's script, can you help me?

Yes. We will try our best to fix it even though it is NOT included in the server management...

Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...

Are there any hidden fees?

No, there are no additional or hidden fees.

Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.