What kind of setup are you running (infrastructure)?

We currently have all of our backup servers hosted in our Tampa data center where we own all of the hardware including the routers and switches the servers are connected to. We have all of our servers configured for RAID5 using a hardware controller to ensure the highest density (and thus lower cost per GB) while also providing hardware redundancy. Each server is broken up into multiple OpenVZ containers to allow us to easily manage our servers, give us the ability to move data between hardware without downtime, segment our users into smaller groups, and give us the flexibility to adjust resources (i.e. CPU, RAM, storage, etc...) on the fly.


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What commands can I run in SSH?

Our FTP/rsync Backup services are not designed to be shell accounts so the number of commands...

What do you mean by "isolated storage"?

Unlike some other FTP or rsync services, our clients are unable to see the data of other clients...

What can I do in the control panel?

Currently you are able to change your service password, upgrade and downgrade your service, and...

What happens if I reach my disk space limit?

Simple, you'll be unable to upload anything else until you upgrade your service or delete some...

Where can I find my login information for my backup service?

If you do not have these, you can find them using this guide. Login to the Client Area. Click...