Where can I find my login information for my backup service?

If you do not have these, you can find them using this guide.
  1. Login to the Client Area.
  2. Click on Services, then click on My Services.
  3. Click on View Details next to the service you are trying to access.
  4. In the first tab (Information) you'll see a host name under IP Address, this is the hostname you will use to connect to your service (the IP may change, so we recommend using the hostname).
  5. Click on the Change Password tab to view your current username and password for that service. If you'd like to change your password, you can also do so here.

Now you're ready to connect to your service, here's a list of the available protocols and their port numbers:
  • FTP (insecure): 21
  • SFTP (secure): 2200
  • SCP (secure): 2200
  • rsync (secure): 2200
  • SSH (secure): 2200

Was this answer helpful?

 Print this Article

Also Read

Do you measure bandwidth usage? Can I max out the 1Gbps port 24x7?

At this time we do not nor do we plan on ever measuring it in the future. As for being able to...

What do you mean by "isolated storage"?

Unlike some other FTP or rsync services, our clients are unable to see the data of other clients...

What can I do in the control panel?

Currently you are able to change your service password, upgrade and downgrade your service, and...

What kind of setup are you running (infrastructure)?

We currently have all of our backup servers hosted in our Tampa data center where we own all of...

Can I connect to my backup services with X protocol?

At this time you are able to connect to our backup service using the following methods: FTP...