How do I use an account credit?

If you have an account credit balance, it will automatically apply to any future invoices such as renewals or new orders.

Please create a Billing ticket if you would like a credit removed from an invoice.

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What happens if I am late making a payment?

All shared/reseller hosting accounts must be paid no later than 3 days after the date due. As...

I was late making a payment and now my account is suspended. How do I get it unsuspended?

Once your invoice is paid, our system will automatically unsuspend your account. Just go to...

How do I make an advanced payment?

Advanced payments can be made by simply adding funds to your accounts credit balance....

How do I transfer my QuexSolutions account to another person or company?

To transfer your QuexSolutions account to another person, the person you want to transfer it...

Can I change my billing cycle?

Yes! Simply submit a ticket and let us know the billing cycle you prefer and we will update your...