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If you log into a cPanel account normally and see the notice: Warning! You are logged in with the reseller or root password But you are not logged into a reseller or the root account, it is usually due to the account having the same password as the reseller that owns it.Resetting the password to something different than the reseller account and logging out of cPanel should fix the issue.
It is located at: http://www.cpanel.net/support/docs/index.htm
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