Do you support phone or live chat?



No. Only help desk ticket. Live chat and phone are only for Sales related questions.

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Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...

Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...

How long can you secure my server after payment?

Within 24 hours. You will receive all the details of what has been done in the server after...

If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...