Do you support phone or live chat?



No. Only help desk ticket. Live chat and phone are only for Sales related questions.

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Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

Do you track and stop spammers sending spams from my server?

Yes. We will also provide you with details on the spam.

Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...

Can I cancel my account with you anytime?

Yes, just email [email protected] 1 week in advance for cancellation requests.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...