Is it really true that I can send unlimited tickets?



Yes, as long as it is related to the server problem.




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If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...

Can you help with data migration

Yes. When you first sign up, we can provide free migration from your old server. We can also...

If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

How long have you been in the business?

Since December 2001. We started our business locally then started to go online by registering the...

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...