If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




آیا این پاسخ به شما کمک کرد؟

 پرینت این مقاله

در همین زمینه

Do you have your own custom modsecurity rules?

Yes, we do. With our own modsecurity rules setup, your sites will be protected from hacking...

How long can you secure my server after payment?

Within 24 hours. You will receive all the details of what has been done in the server after...

How is your server management service different from other providers?

First, we do not use any automation script to secure the server. We do it manually. We also...

If I can't fix my script or my client's script, can you help me?

Yes. We will try our best to fix it even though it is NOT included in the server management...

Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...