If some services are down, should I submit a ticket or do you handle this automatically?



If some services are down, we will log in to your server right away and fix it. If the available technician didn't fix the services on time, you may submit an emergency ticket. If your entire server is down, and it's not responding even to ping you may need to contact your data center, or if you have given us access, we will contact your data center.




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Can you install control panel and any software I need?

Yes. We can install cPanel, DirectAdmin, and ISPConfig and set it up for you. We can also install...

Do you have your own custom modsecurity rules?

Yes, we do. With our own modsecurity rules setup, your sites will be protected from hacking...

What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...