Do you have emergency ticket system?



Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we will be on it in less than 15 mins.

 

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How long have you been in the business?

Since December 2001. We started our business locally then started to go online by registering the...

If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

Do you support phone or live chat?

No. Only help desk ticket. Live chat and phone are only for Sales related questions.

Is your management service proactive?

Yes! Once we notice your server is overloading or if there is a problem with your server, we...