Do you have emergency ticket system?



Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we will be on it in less than 15 mins.

 

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Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...

Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...

If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.