Do you have emergency ticket system?



Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we will be on it in less than 15 mins.

 

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Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

I have more questions, how can I contact you?

You can email us at [email protected] or by visiting our client area here and submit a...

What kind of optimization do you do?

We optimize your server from kernel level to software like Apache, PHP, MariaDB, FTP, Exim, etc....

If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...