Do you have emergency ticket system?



Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we will be on it in less than 15 mins.

 

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If my site is not working, can you help?

Sure. We can help you fix server problems involving software or security issues.

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...

Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Can I cancel my account with you anytime?

Yes, just email [email protected] 1 week in advance for cancellation requests.