Do you monitor my server 24/7?



Yes. With our own monitoring system as well as multiple external monitoring systems, it will SMS us if your server is down. We also do a monthly check-up and make sure your software is updated including the kernel. We are here 24/7 if you need us.



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Is it really true that I can send unlimited tickets?

Yes, as long as it is related to the server problem.

What control panel do you support?

We support cPanel, DirectAdmin, and ISPConfig. We recommend DirectAdmin.

Do you update the script of my clients?

No. It is your client's responsibility to update it and secure their script.

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

If I can't fix my script or my client's script, can you help me?

Yes. We will try our best to fix it even though it is NOT included in the server management...