If my site is not working, can you help?



Sure. We can help you fix server problems involving software or security issues.


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If some services are down, should I submit a ticket or do you handle this automatically?

If some services are down, we will log in to your server right away and fix it. If the available...

Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...

Do you support 3rd party server scripts we installed?

No. We do not support it. However, we can install 3rd party server scripts if you request it...

How is your server management service different from other providers?

First, we do not use any automation script to secure the server. We do it manually. We also...