If my site is not working, can you help?



Sure. We can help you fix server problems involving software or security issues.


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Are my server's password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible...

If I change my root password, should I inform you?

Yes. This is very important so we can monitor your server carefully. We need the password to...

Do I need to pay if I want to change the server and secure it again?

Yes, we charge a $70 one time fee in order to re-secure and re-optimize a server since there...

Do you update my server every month including the kernel?

Yes. We update all software in the server monthly including the kernel. A detailed report in...

Do you have emergency ticket system?

Yes, we do. When you submit a ticket for down servers or services, our system will SMS us and we...